Privacy Policy & Terms

1.1 Who we are. This Privacy Policy explains how Leap Labour Hire Pty Ltd (ABN 40 689 829 285, "Leap", "we", "our", "us") collects, uses, discloses and protects personal information on our public websites and related touchpoints.

1.2 Websites covered. This policy covers public pages at: primary domains (leaplabour.com.au), micro-sites/landing pages we host and control, and embedded forms & widgets (contact forms, newsletter sign-up, event registrations, download gates).

1.3 What's out of scope (separate policies apply). Our Worker/Client apps and portals (see the App & Web Use section below). Systems we don't control (e.g., third-party websites you visit via links on our site). Client systems (e.g., client onboarding portals).

1.4 Australian-first, global visitors welcome. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are in the EU/UK/California/Brazil, see the regional addenda (if applicable) for extra rights and disclosures.

2.1 Personal information / personal data — information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether true or recorded), as defined by the Privacy Act 1988 (Cth). Examples: name, email, phone, IP address when reasonably identifiable, resumes submitted via website forms.

2.2 Sensitive information — a special category under Australian law (e.g., health, biometrics, racial/ethnic origin, religious beliefs, union membership). We don't seek sensitive information via the public website and ask you not to submit it in web forms.

2.3 Processing — doing anything with personal information (collecting, storing, using, disclosing, transferring, deleting, etc.).

2.4 Website — the public sites, pages and microsites we operate and control, including embedded forms and widgets.

2.5 Cookies & similar technologies — small files, pixels or SDKs placed on your device to operate the site, remember preferences, measure performance, secure the service, or deliver/measure ads.

2.6 Service Providers — trusted third parties we use for hosting/CDN, security, analytics, email/CRM, form processing, advertising/retargeting, and website support.

2.7 Clients — organisations that engage Leap for labour-hire or recruitment services (distinct from website visitors making general enquiries).

3.1 Information you provide directly. Contact & inquiry forms: name, email, phone, company, job title, message details. Newsletter/event sign-ups & downloads: contact details, preferences, topics of interest. Career expressions of interest (website only): resume/CV, cover letter, qualifications. Testimonials/feedback: if you choose to provide them (published only with your permission). Please don't include sensitive information in public website forms.

3.2 Information collected automatically. Technical data: IP address, device/OS/browser type and version, language, time zone, referring/exit pages, page views, session duration, clickstream. Approximate location: derived from IP (city/region level, not precise GPS). Cookies, pixels & SDKs: used for site operation, analytics, preference storage, and — if you consent — ads/retargeting. Security & fraud signals: abnormal traffic, bot detection, rate-limit events, error/crash logs. We honour applicable consent signals.

3.3 Information from third parties. Marketing & analytics partners: aggregated or pseudonymised insights about website usage and campaign performance. Social & ad platforms: if you interact with our posts/ads or use social logins. Referrers & events: co-marketing/event partners may share registration details where you've consented or it's reasonably expected.

3.4 If you contact us on someone else's behalf. Only provide another person's details if you are authorised to do so and the information is accurate.

3.5 If you choose not to provide information. You can browse most pages without identifying yourself. If you don't provide contact details when requesting materials or a callback, we may be unable to respond.

4.1 Identity & contact. Name, email, phone, company, role, country/state, and anything you type into our forms.

4.2 Preferences. Topics of interest, newsletter choices, consent settings (cookie choices, marketing opt-ins/outs).

4.3 Technical & usage. IP address, device/OS/browser, language, referrer, pages viewed, session time, UTM tags, error/crash logs, approximate location (city/region from IP), and online identifiers from cookies/pixels.

4.4 Content you submit. Inquiry text, meeting requests, feedback, testimonials (published only with your permission).

4.5 Careers (via website only). CV/resume, cover letter, qualifications and work history if you upload them here (detailed candidate handling may be governed by our platform privacy terms).

4.6 We don't seek sensitive info. Please don't include health, union membership, racial/ethnic origin, or other sensitive information in website forms. If we ever need it, we'll collect it through secure channels with a specific notice.

5.1 To respond and provide what you asked for. Demos, quotes, brochures, event info, or a call-back.

5.2 Site operation & security. Running, maintaining and securing the website; preventing fraud/abuse; debugging and fixing errors.

5.3 Analytics & improvement. Understanding which pages are useful, improving content and navigation, measuring campaigns.

5.4 Marketing (optional). Newsletters, product updates, event invites, and retargeting/ads where permitted. You can unsubscribe or opt out anytime.

5.5 Records, compliance & disputes. Keeping business records, complying with law, and defending or exercising legal claims.

5.6 De-identified insights. Creating aggregated/anonymised reports that no longer identify you.

6.1 Australia (APPs). We collect, use and disclose personal information for the purposes above, with consent where required. You can ask for access/correction at any time.

6.2 EU/UK (GDPR/UK GDPR). Contract/steps at your request: sending requested materials or arranging a meeting. Legitimate interests: site operation/security, basic audience measurement, business records. Consent: non-essential cookies/analytics/ads; newsletters you opt into. Legal obligation: where we must keep or disclose information.

6.3 California (CPRA). You have rights to know, correct, and delete website-sourced personal information, and to opt out of "sale"/"share." We don't use "sensitive personal information" on the website.

6.4 Brazil (LGPD). We rely on consent, contract, legitimate interests (security/analytics), and legal obligations. You have rights similar to EU visitors.

7.1 What they are. Small files/pixels/SDKs that help the site work, keep you signed in (if applicable), remember choices, measure performance, and — if you allow it — support analytics and ads.

7.2 Categories we use. Strictly necessary (always on): security, load balancing, basic functionality. Performance/analytics (consent-based): page performance, traffic patterns. Functional (consent-based): remembering preferences. Advertising/retargeting (consent/opt-out): measuring and tailoring ads across sites.

7.3 Your controls. Cookie banner: shows on first visit and whenever we materially change vendors/purposes. Preferences centre: granular toggles per category. Withdraw consent: change settings in the preferences centre. Global Privacy Control (GPC): where supported, we treat GPC as an opt-out of ad "sale/share." Do Not Track: not standardised; we rely on the controls above.

7.4 Region-aware behaviour. EU/UK: analytics/ads off until you opt in. Australia/elsewhere: consent/opt-out consistent with local law. California: "Do Not Sell/Share" choice for ad cookies.

7.5 Third parties. We use reputable providers (e.g., analytics, tag managers, ad platforms). They may set their own cookies when enabled.

7.6 If you disable cookies. The site will still load, but some features may not work as intended.

8.1 What we use. Our website may use analytics, tag management, A/B testing, security, advertising pixels, social widgets, map and video embeds.

8.2 What they collect. Page views, events, scroll depth, referral source/UTM tags, approximate location (from IP), device/browser details, and hashed or pseudonymised identifiers.

8.3 How we configure them. IP masking/anonymisation where supported. Aggregated reporting. No use of website form contents for ad targeting. Limited data retention.

8.4 Retargeting & cross-site ads. If you consent to advertising cookies, ad platforms may associate visits to our site with your activity on other sites/apps. You can opt out via cookie preferences or platform tools.

8.5 Social & embedded content. When you interact with social buttons or embedded content, those providers may collect data under their own policies.

8.6 reCAPTCHA & security tools. We may use security services to distinguish humans from bots. These may collect device/network metadata purely for abuse prevention.

9.1 Service Providers. We share personal information with trusted providers — hosting/CDN, security, analytics, tag management, marketing/email platforms, CRM/form processing, and professional advisers.

9.2 Business recipients. Within our corporate group on a need-to-know basis, under confidentiality.

9.3 Events & referrals. If you register for a co-hosted event or ask us to introduce you to a partner, we may share your details with that party.

9.4 Clients. We generally do not share website inquiry data with Clients unless you ask us to or it's obvious from context.

9.5 Required by law. Regulators, courts or law enforcement where required or permitted.

9.6 Business transfers. Information may be transferred in a merger, acquisition or restructure under confidentiality.

9.7 De-identified insights. We may share aggregated or de-identified statistics that do not identify you.

10.1 Where data may go. Our Service Providers may process data in Australia and other countries (e.g., US, EU/UK, Asia-Pacific).

10.2 How we protect it. We take reasonable steps under APP 8 to ensure overseas recipients handle personal information consistently with the APPs.

10.3 EU/UK visitors. Where GDPR applies and a provider is outside an "adequate" jurisdiction, we rely on Standard Contractual Clauses and complementary measures.

10.4 More information. Contact us for details about relevant safeguards for a particular transfer.

11.1 How long we keep data. Only for as long as needed for the purposes in this policy (and to meet legal, tax, and audit requirements).

11.2 Typical periods. Website inquiries: up to 24 months. Newsletter/marketing lists: until you unsubscribe. Web logs/security events: 12–24 months. Event registrations: 12–24 months. Careers via website: per recruitment cycle.

11.3 Backups & archives. Data may persist temporarily in backups before being overwritten.

12.1 Our measures. Administrative, technical and physical safeguards — secure hosting, access controls, encryption in transit (HTTPS), network monitoring, vulnerability management and staff training.

12.2 Limits. No method of transmission or storage is 100% secure. Contact us immediately if you believe your interaction is no longer secure.

12.3 Your steps. Keep devices and browsers updated, be wary of phishing, and don't include sensitive information in website forms.

12.4 Data breaches. We will notify you and the OAIC in line with the Notifiable Data Breaches (NDB) scheme.

13.1 Australia (APPs). Request access to, and correction of, your personal information at any time.

13.2 EU/UK (GDPR). Access, rectification, erasure, restriction, portability, and objection. Withdraw consent at any time.

13.3 California (CPRA). Know, delete, correct, and opt out of "sale" or "sharing."

13.4 Brazil (LGPD). Confirm processing, access, correct, delete, portability, information about sharing, and withdraw consent.

13.5 Exercising your rights. Via webform or email (privacy@leaplabourhire.com.au). We may verify your identity. Response within 30 days. No discrimination for exercising a right.

13.6 Marketing choices. Unsubscribe via the link in each email, adjust cookie preferences from the site footer, or contact us.

14.1 What we send. Newsletters, product updates, event invites, and content relevant to labour-hire operations.

14.2 Consent & soft opt-in. We obtain consent where required. We may send emails to existing contacts about similar services — always with an unsubscribe option.

14.3 SMS. Separate SMS consent where required. Reply STOP to unsubscribe.

14.4 Preference centre. Update topics and frequency or unsubscribe from all marketing. We keep a minimal suppression record.

15.1 This website is not intended for children under 16. We don't knowingly collect children's personal information.

15.2 If you believe a child has provided information, contact us and we'll delete it.

16.1 We do not use website-collected personal information for automated decisions that produce legal or similarly significant effects about you.

16.2 We may use segmentation for analytics or ad audiences where you have consented. You can opt out via cookie preferences and platform ad controls.

17.1 Our website may link to third-party sites or embed third-party content. We are not responsible for their practices. Review their privacy policies before providing information.

19.1 To us first. Email the Privacy Officer with details. We'll acknowledge within 7 days and aim to resolve within 30 days.

19.2 OAIC (Australia). If unresolved, contact the Office of the Australian Information Commissioner: oaic.gov.au | 1300 363 992.

19.3 EU/UK/Brazil. You may lodge a complaint with your local data protection authority.

20.1 We may update this policy from time to time. We'll post the effective date at the top and provide a website banner or email notice for material changes.

20.2 We keep prior versions on request or via our site archive.

2.1 Nature of Registration and Offers. Registration places you in Leap's database; it does not guarantee work. Each Assignment is a separate engagement. No obligation to offer or accept. Repeated refusals may affect future offers.

2.2 Eligibility & Right to Work. You warrant you are at least 18, legally entitled to work in Australia, physically present in Australia, and will provide evidence of visas, licences, tickets and certifications.

2.3 Classification and Re-classification. Leap will classify you as an Employee or Contractor according to applicable Workplace Laws. Reclassification may occur prospectively with retrospective adjustments where required.

2.4 Assignment Details & Acceptance. Key details communicated for each Assignment. Acceptance via Platform or in writing. Variations must be authorised by Leap.

2.5 Conduct, WHS and Site Rules. Comply with all WHS laws, Client site inductions, safe work practices. Report incidents and hazards promptly.

2.6 Employee-Specific Terms. Casuals with no guarantee of ongoing work. Paid per Workplace Laws. Submit Timesheets by cut-off.

2.7 Contractor-Specific Terms. Perform services with due care and skill. Maintain appropriate insurances. Issue tax invoices per ATO requirements.

2.8 Timesheets, Records & Audit. Keep accurate records. Leap may adjust Timesheets. Audits may be conducted. Fraudulent records are grounds for termination.

2.9 Pay (Employees) & Invoicing (Contractors). Employees paid via payroll. Contractors paid after valid invoice and evidence. Disputed amounts investigated; undisputed portions may be paid.

2.10 Non-Solicitation & Direct Engagement. You must not accept Direct Engagement from a Client met through Leap during or within the Restraint Period, to the extent permitted by law.

2.11 Use of the Platform. Use only for legitimate work-related purposes. Information displayed is indicative and may differ from final outcomes.

2.12 Privacy & Data Use. You consent to collection, use and disclosure of Personal Information for recruitment, job-matching, onboarding, compliance, safety, payroll/invoicing.

2.13 Suspension, Removal & Termination. Leap may suspend or remove you for breach, false information, safety risks, or serious misconduct.

2.14 Changes to Details & Continuing Obligations. Keep details up to date. Obligations regarding confidentiality, privacy and non-solicitation continue after Assignment ends.

2.15 Variations & Priority. Any variation must be in writing. Assignment-specific terms prevail for that Assignment.

3.1 Casual nature. No guarantee of ongoing work or regular hours.

3.2 Classification, rates and industrial instruments. Set under the applicable modern award or enterprise agreement.

3.3 Hours, breaks and overtime. As notified for each Assignment, subject to applicable award/EA and site rules.

3.4 Site mobility. You may be directed to perform different duties within your skill or attend nearby sites.

3.5 Tools, equipment and PPE. Use required PPE. Report defects immediately.

3.6 Timesheets and payroll. Submit accurate Timesheets by cut-off. Late Timesheets may delay payment. Overpayments may be recovered.

3.7 Conduct and performance. Comply with Client inductions, policies and all lawful directions.

3.8 Leave and superannuation. Casuals generally have no paid leave entitlement. Super paid per the SG Act.

3.9 Safety and incident reporting. Present fit for work. Report hazards and incidents immediately.

3.10 Conversion rights. You will be advised of any casual conversion rights under the Fair Work Act.

4.1 Status and independence. You are an independent contractor. Not an employee, agent or partner of Leap.

4.2 Scope, deliverables and standards. Services with due care and skill, in a professional and workmanlike manner.

4.3 Personnel and subcontracting. Use approved personnel only. No subcontracting without written consent.

4.4 Licences, qualifications and checks. You warrant you hold all required licences, tickets and clearances.

4.5 Insurances. Maintain public liability, workers compensation or personal accident insurance, and plant/equipment insurance where applicable.

4.6 WHS and site compliance. Comply with all WHS laws, SWMS, permits and site procedures.

4.7 Tools, plant and property. You supply all tools, plant and equipment unless otherwise agreed.

4.8 Quality, rework and defects. Rectify defective services promptly at your cost.

4.9 Variations and delays. Require prior written approval from Leap. Notify Leap promptly of delays.

4.10 Invoicing and payment. Submit tax invoices per ATO requirements. Payment per Assignment confirmation terms.

4.11 Confidentiality and privacy. Keep all information strictly confidential.

4.12 Intellectual property. Pre-existing IP remains yours. IP created during Assignment vests in Leap on creation.

4.13 Indemnity. You indemnify Leap against losses from your breach, negligence, third-party claims, and IP infringement — except to the extent caused by Leap.

4.14 Non-solicitation. Comply with Section 2.10.

4.15 Records and audit. Keep accurate records for 7 years. Provide access on reasonable notice.

4.16 Termination and suspension. May be immediate for safety, serious breach, loss of work rights, or insolvency. Return all property on termination.

5.1 Information we collect: identity, work rights, work profile, engagement data, financial/admin, app telemetry, location stamps, communications.

5.2 How we collect it. Directly from you, from authorised third parties, Clients, and publicly available sources.

5.3 Purposes: recruit, match, onboard, manage, pay, operate, comply, improve, and market (optional).

5.4 Disclosures to Clients, service providers, insurers, advisers, auditors, regulators, and in corporate transactions. Some recipients may be outside Australia.

5.5 Sensitive information. Facial images for ID verification by consent. We do not use your data to train public AI models.

5.6 Cookies and app data. Used for sign-in, security, and analytics. No continuous location tracking.

5.7 Security and retention. Administrative, technical and physical safeguards. Records retained per legal requirements, then deleted or de-identified.

5.8 Access, correction and complaints. Request access or correction. Eligible data breach notifications per law.

5.9 Your obligations. Keep details current. Don't share others' information without authority.

5.10 Your acknowledgement. By registering, you consent to the collection, use and disclosure described above.

6.1 Fair process. No guarantee of engagement. Equal opportunity. Selection based on needs, safety, qualifications and availability.

6.2 Shortlisting and offers. Platform-based shortlisting with human review. Acceptance via Platform or in writing.

6.3 Pre-start requirements. Right-to-work, licences, inductions, PPE, medicals, Client clearances.

6.4 Attendance. Attend on time, fit for work. No-show may affect future offers.

6.5 Variations and extensions. Must be approved by Leap.

6.6 Timesheets and approvals. Submit by cut-off. Client approval required. Disputes investigated quickly.

6.7 Expenses. Pre-approved only. Supported by tax receipts.

6.8 Performance, conduct and WHS. Follow all lawful directions. Report hazards immediately.

6.9 Feedback, grievances and issues. Raise concerns with the Allocator. We encourage early reporting.

6.10 End of Assignment. Return all property. Confidentiality continues.

6.11 Interaction with other sections. Employee terms in Section 3. Contractor terms in Section 4. Privacy in Section 5.

7.1 Licence. Limited, non-transferable licence for legitimate work-related purposes.

7.2 Availability. May be unavailable for maintenance. We'll act reasonably to restore service.

7.3 Accuracy. Information shown is indicative and may differ from final outcomes. Non-payment cannot be justified by downtime.

7.4 User content. You are responsible for content you submit. No unlawful, defamatory, or infringing content.

7.5 Content licence. Worldwide, royalty-free licence to host and display your content for Platform operation.

7.6 Third-party services. Their terms apply. We are not responsible for services we don't control.

7.7 Technical requirements. You're responsible for your device, updates, connectivity and data charges.

7.8 Prohibited conduct. No impersonation, security bypass, data collection without authority, or competition.

8.1 Use and cooperation. By using the Platform, you consent to interacting with AI-assisted features.

8.2 No bypass or misuse. Do not "jailbreak", disable safeguards, or extract models.

8.3 Limitations. AI may make mistakes. Important decisions require human review.

8.4 Model training. We do not use your personal information to train public AI models. We may use de-identified data.

9.1 We will provide services with reasonable care and skill.

9.2 We don't promise continuous access, accurate displays, accurate AI outputs, or fault-free third-party tools.

9.3 Nothing excludes non-excludable ACL rights.

9.4 Platform content is general information, not professional advice.

11.1 Not liable for indirect or consequential loss.

11.2 Aggregate liability capped at AUD $5,000 or fees paid in the 3 months preceding the event.

11.3 No unlawful deductions or set-off against Employee wages.

11.4 Carve-outs for liability that cannot be limited by law.

11.5 Contractors indemnify Leap against losses from breach, negligence, third-party claims, and IP infringement. Employees will not be asked to indemnify contrary to Workplace Laws.

14.1 All Platform IP owned by Leap or its licensors.

14.2 You retain ownership of your content. Limited licence granted for Platform operation.

14.3 Assignment deliverables: Contractors per Section 4.12. Employees: IP created in the course of employment belongs to Leap.

15.1 Suspension/stand-down where required by safety, Client direction, or legal compliance.

15.2 Termination on reasonable notice, or immediately for serious breach.

15.3 On termination: cease use, return property, deliver deliverables. Surviving clauses: confidentiality, privacy, IP, liability, indemnities, non-solicitation, dispute resolution, governing law.

16.1 Governed by the laws of New South Wales, Australia.

16.2 Dispute resolution: confer within 10 Business Days; mediation if unresolved after 20 days; then court proceedings.

16.3 We may update this Agreement with reasonable notice. Continued use constitutes acceptance.

16.4 You must not assign your rights without written consent. Leap may assign or novate on notice.

16.5 Severability. Invalid provisions are severed; the remainder continues.

16.6 No waiver. A failure to exercise a right is not a waiver.

16.7 This Agreement is the entire agreement and supersedes prior understandings.

16.8 Nothing creates a partnership, joint venture, or agency.